Every large-scale order starts with a discovery call — where we listen to your goals, understand your recipients and markets, confirm your budget, and map the timeline. This is where your dedicated account manager is assigned. The earlier this happens, the more flexibility we have on personalisation, branding and delivery windows.

Your fully custom branded experience is designed and built by our team — matched to your brand guidelines, your imagery, and your voice. You review and approve before a single gift is sent.

You send your gifts — digitally via any platform, or in person with branded physical cards. Your Success Manager is available for support throughout and will share recipient engagement in real time.

As recipients make their gift choices, our team manages packing, dispatch, and delivery, with recipient tracking and quality assurance on every gift.

Every recipient can use our happiness guarantee: if they would like to exchange their gift for something else in the range like a different size or colour, our team makes it effortless at no cost to them or your business.

Every With Impact campaign produces an Impact Report which includes recipient engagement and feedback, plus community and environmental impact — formatted to present directly to your leadership team.